At louisa, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information
- Billing and shipping addresses
- Payment information (processed securely by our payment provider)
- Order history and preferences
- Communications with our team
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about your orders and account
- Send promotional emails (with your consent)
- Improve our products and services
- Prevent fraud and ensure security
Information Sharing
We do not sell your personal information. We may share your information with:
- Payment processors (our payment provider) to complete transactions
- Shipping partners to deliver your orders
- Service providers who assist our operations
- Law enforcement when required by law
Data Security
We implement appropriate security measures to protect your personal information. Payment transactions are encrypted and handled by our payment provider.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
Cookies
We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.
Contact Us
If you have questions about this privacy policy, please contact us at admin@3pillars.co.za.
